Citation Details
Title: Creating an effective operations manual: a "how-to" guide: the franchise operations manual documents the business model and the business model institutionalizes the buying experience and removes the element of surprise from the many customer experiences occurring every day in multiple locations.(FW FOCUS: MANAGEMENT & OPERATIONS)
Author: Robert Gappa
Publication: Franchising World (Magazine/Journal)
Date: March 1, 2007
Publisher: Thomson Gale
Volume: 39 Issue: 3 Page: 91(5)
Distributed by Thomson Gale
Price: $9.95
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